FAQs

  • NeuPath Physical Therapy does not contract with private insurances. Payment is expected at time of treatment. We provide out-of-network, cash-based services, because we believe insurance companies should not dictate the care you receive. As an out-of-network provider, we do not submit insurance claims.

    Here’s our NeuPath promise to you:

    Personalized One-on-One Care: Every session is a full 60 minutes with a Doctor of Physical Therapy. You’ll never be handed off to an assistant or tech.

    Customized PT Program: Your Physical Therapist will design a program tailored to your unique goals and needs, not just based on what insurance allows.

    Clear Pricing: From Day 1, you’ll know exactly what your plan will cost—no surprise co-pays or unexpected bills.

    Direct Access to Your Physical Therapist: Need guidance between sessions? You can reach out directly to your Physical Therapist for support.

  • Yes, but this depends on the terms of your insurance plan. Once your deductible is met, some insurance companies may cover the cost of services.

    Upon request, we will provide you with a Superbill for you to submit a claim to your insurance provider for possible reimbursement. The amount of reimbursement is dependent on your insurance company and specific insurance plan. If you plan to submit for reimbursement, you should contact your insurance company to verify out-of-network benefits, any requirements for reimbursement including preauthorization, and determine the best way to submit self claims.

    NeuPath Physical Therapy does not interact with your insurance company. However, if you need any help with this process, we’re happy to walk you through it step by step to ensure everything goes smoothly.

  • Yes - Telehealth is available to all Pennsylvania residents at this time.

  • Patients are responsible for making payment at the time of service.

  • No, NeuPath does not accept patients with Medicare or Meidicaid at this time.

    NeuPath is not contracted with Medicare or Medicaid, and our providers are not enrolled in these programs. As a result, patients cannot submit claims to Medicare or Medicaid for reimbursement.

    If you are a Medicare or Medicaid beneficiary, we are unable to provide you with medically necessary services. However, we would be happy to refer you to a clinician who does accept Medicare / Medicaid.